Effective Date: May 14, 2026

These terms of use (the "Terms of Use") are entered into by and between you ("Customer" or "you") and Miru Pulse Inc., a corporation incorporated under the laws of Ontario, Canada, with its registered office in Penetanguishene, Ontario ("Miru Pulse," "we," "us," or "our"). These Terms of Use, together with any documents they expressly incorporate by reference, govern your access to and use of any and all products, applications, websites, application programming interfaces, software development kits, content, materials, and services provided by Miru Pulse, whether now existing or developed in the future (collectively, the "Services").

If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms of Use, and "Customer" and "you" refer to both you individually and that entity. Where a Customer is a company, organization, or other legal entity, the individuals authorized by the Customer to access or use the Services under the Customer's subscription are the Customer's "Authorized Users" (each, an "Authorized User"), and references to "you" or "Customer" include each Authorized User where the context requires. The Customer is responsible for the acts and omissions of its Authorized Users.

BY CLICKING "I AGREE," "SIGN UP," "ACCEPT," OR A SIMILAR BUTTON, OR BY DOWNLOADING, INSTALLING, REGISTERING WITH, ACCESSING, OR USING THE SERVICES, YOU: (A) REPRESENT THAT (I) YOU HAVE REACHED THE AGE OF MAJORITY IN YOUR JURISDICTION AND ARE AT LEAST 18, (II) YOU HAVE THE CAPACITY TO ENTER INTO BINDING OBLIGATIONS, (III) ALL INFORMATION YOU SUPPLY IS TRUE, ACCURATE, CURRENT, AND COMPLETE, AND (IV) YOU ARE PHYSICALLY LOCATED IN CANADA OR THE UNITED STATES; (B) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS OF USE AND OUR PRIVACY POLICY; AND (C) AGREE TO BE BOUND BY AND COMPLY WITH THESE TERMS OF USE. YOU ARE SOLELY RESPONSIBLE FOR THE ACT OF ACCEPTING THESE TERMS OF USE AND FOR ALL USE OF THE SERVICES UNDER YOUR ACCOUNT.

THE SERVICES ARE NOT OFFERED TO INDIVIDUALS OR ENTITIES LOCATED OUTSIDE CANADA OR THE UNITED STATES. IF YOU ARE LOCATED OUTSIDE CANADA OR THE UNITED STATES, INCLUDING IN THE EUROPEAN ECONOMIC AREA, THE UNITED KINGDOM, OR SWITZERLAND, YOU MUST NOT ACCESS OR USE THE SERVICES.

THESE TERMS OF USE CONTAIN RELEASES, LIMITATIONS OF LIABILITY, INDEMNIFICATION OBLIGATIONS, AND IMPORTANT PROVISIONS REGARDING THE RECORDING AND SHARING OF CONVERSATIONS, ALL OF WHICH MAY LIMIT YOUR LEGAL RIGHTS. PLEASE REVIEW THEM CAREFULLY. MIRU PULSE'S DIRECT COMPETITORS MAY NOT ACCESS THE SERVICES WITHOUT OUR PRIOR WRITTEN CONSENT. YOU MAY NOT ACCESS THE SERVICES FOR BENCHMARKING OR COMPETITIVE PURPOSES.

1. Changes to these Terms of Use and the Services

We may change these Terms of Use at any time. When we do, we will update the Effective Date and notify you through the Services, by email, or by other reasonable means. Your continued use of the Services after a change indicates your acceptance of the change. If you do not agree, you must stop using the Services.

We may modify, update, suspend, or discontinue any element of the Services at any time. We may suspend your access for scheduled maintenance, force majeure, unpaid fees, suspected breach of these Terms of Use, security concerns, or as required by law.

2. Account

To access certain features, you may need to register an account with a username and password or other login credentials (your "User ID"). You will keep your User ID confidential. You are responsible for all activity under your User ID, including activity by any Authorized User. You must provide and maintain accurate information, including your physical location. We may disable your User ID at any time in our reasonable discretion. You agree to notify us promptly of any unauthorized use of your account.

3. Electronic Communications

By using the Services, you consent to receive communications from us electronically, including service-related emails, in-app notifications, and, if you have subscribed, marketing emails. Electronic communications satisfy any legal requirement that communications be in writing. Marketing emails are sent only with your express consent, identify Miru Pulse as the sender, and include functional unsubscribe instructions, consistent with Canada's Anti-Spam Legislation. You may unsubscribe from marketing emails at any time. You are responsible for keeping your contact information current.

4. Customer Data and Privacy

YOU GRANT MIRU PULSE A LIMITED, NON-EXCLUSIVE, ROYALTY-FREE LICENCE TO ACCESS, USE, PROCESS, STORE, AND TRANSMIT ANY DATA YOU OR YOUR AUTHORIZED USERS PROVIDE TO THE SERVICES ("CUSTOMER DATA") SOLELY TO: (I) PROVIDE THE SERVICES TO YOU; (II) ENFORCE THESE TERMS OF USE; AND (III) IMPROVE THE SERVICES USING ONLY DE-IDENTIFIED, AGGREGATED PATTERNS, SUBJECT TO YOUR RIGHT TO OPT OUT AS DESCRIBED IN OUR PRIVACY POLICY. THIS LICENCE TERMINATES WHEN YOU DELETE THE CONTENT OR CLOSE YOUR ACCOUNT, EXCEPT WHERE WE ARE REQUIRED BY LAW TO RETAIN IT OR WHERE IT HAS BEEN IRREVERSIBLY ANONYMIZED.

MIRU PULSE DOES NOT TRAIN FOUNDATION LANGUAGE MODELS ON CUSTOMER DATA, DOES NOT SELL CUSTOMER DATA, AND DOES NOT SHARE CUSTOMER DATA WITH THIRD PARTIES EXCEPT WITH SERVICE PROVIDERS UNDER WRITTEN AGREEMENTS OR AS REQUIRED BY LAW. INDIVIDUAL TRANSCRIPTS AND USER-FACING AI CONVERSATIONS ARE NOT USED AS TRAINING DATA FOR ANY MODEL WHOSE OUTPUTS ARE MADE AVAILABLE TO OTHER USERS.

Our Privacy Policy, available at www.mirupulse.com/privacy, describes our collection, use, and disclosure of information about identifiable individuals ("Personal Information"), including retention periods, security safeguards, and your rights, and is incorporated into these Terms of Use.

5. Use of the Services

The Services are an awareness and reflection tool designed to help you better understand your own communication. By using the Services, you acknowledge and agree that we will store, process, and analyze any content you or your Authorized Users choose to share with us, including spoken or written language, in order to provide you with personal insights and AI-assisted coaching.

The Services are not:

• a medical, psychological, clinical, or therapeutic service, or a substitute for professional medical, psychological, legal, financial, or other professional advice;

• a tool for surveillance, monitoring, or evaluation of any other person;

• a tool for characterizing, profiling, scoring, or making decisions about any other person;

• a tool for use in employment, hiring, performance review, promotion, compensation, disciplinary, housing, credit, insurance, healthcare, or any decision producing legal or similarly significant effects on any other person; or

• a medical device, and are not intended to diagnose, treat, cure, or prevent any disease or condition.

Any insight, score, suggestion, or output generated by the Services is for the user's personal reflection only. Outputs are inferences and may be inaccurate, incomplete, or out of date. You must apply your own judgment before relying on any output. If you are experiencing a mental health crisis, please contact a qualified professional or emergency services.

Recording, Notification, and Consent

YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES MAY RECORD, TRANSCRIBE, STORE, PROCESS, AND ANALYZE AUDIO, VIDEO, OR TEXT CONTENT THAT YOU OR YOUR AUTHORIZED USERS CHOOSE TO SUBMIT. YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE RECORDING, WIRETAP, PRIVACY, EMPLOYMENT, AND CONSUMER PROTECTION LAWS IN CONNECTION WITH ANY USE OF THE SERVICES. MIRU PULSE DOES NOT GIVE NOTICE TO, OBTAIN CONSENT FROM, OR OTHERWISE COMMUNICATE WITH ANY THIRD PARTY TO A CONVERSATION ON YOUR BEHALF.

By accepting these Terms of Use and using the Services, you represent, warrant, and covenant that:

• you have the lawful right to record, transcribe, store, and share any conversation, audio, video, or text content you submit, under all applicable recording, wiretap, and privacy laws in your jurisdiction and the jurisdiction of any other person whose voice, words, or information may be included;

• before recording, transcribing, or sharing any conversation with the Services, you will notify every other party to that conversation that the conversation may be recorded, transcribed, or shared, where notification is required or reasonably expected under applicable law;

• you have obtained any consent required by applicable law from every other party, including all-party consent in jurisdictions where required, before recording, transcribing, or sharing any conversation with the Services;

• you have not entered the legal name, contact information, government identification number, financial account information, or other directly identifying information of any third party into the Services;

• you will use any output generated by the Services for personal reflection only and not to make decisions that materially affect any other person;

• you will not characterize, publish, or share any output of the Services as a factual statement about any other person; and

• if you are a Customer that is a company, organization, or other entity, you are responsible for ensuring that each Authorized User complies with these representations, warranties, and covenants.

Some jurisdictions require the consent of all parties to a conversation before it may be recorded or shared. Other jurisdictions permit a single party to a conversation to record or share it. You are solely responsible for determining the requirements applicable to you, to any Authorized User, and to any other party to a conversation, and for complying with those requirements. Miru Pulse makes no representation or warranty as to the lawfulness of any particular use of the Services in any particular jurisdiction.

6. Subscriptions and Payment

The Services may be offered on a free trial, a free tier, or one or more paid subscription plans (each, a "Subscription"). The features, fees, and billing cycle of each plan will be described at the point of purchase. By purchasing a Subscription, you authorize Miru Pulse or its third-party payment processor or app store (the "Payment Processor") to charge your payment method for the applicable fees and any applicable taxes.

Subscriptions automatically renew at the end of each billing cycle at the then-current rate unless you cancel before the renewal date. You may cancel at any time through your account settings or, where applicable, through the relevant app store. Your auto-renewal and cancellation rights are subject to applicable consumer protection law in your jurisdiction. Except where required by law, fees are non-refundable. Refunds processed through an app store are governed by that platform's policies.

We may change our fees on at least thirty (30) days' notice. We may run promotional offers from time to time on terms posted on the Services. Subscriptions for business or enterprise Customers may be governed by a separate written order form or master subscription agreement; in case of conflict between these Terms of Use and a written agreement entered into between Miru Pulse and an entity Customer, the written agreement governs with respect to the matters it addresses.

7. Ownership of the Services

All right, title and interest in the Services, including all software, algorithms, models, methodologies, scoring systems, interfaces, designs, text, graphics, trademarks, logos, and other materials provided by Miru Pulse, is owned by Miru Pulse or its licensors and is protected by Canadian, U.S., and international intellectual property laws. The Services are licensed, not sold, to you. Aspects of the Services are protected by one or more pending or issued patents. "Miru Pulse" and the Miru Pulse logo are trade marks of Miru Pulse Inc. All rights not expressly granted in these Terms of Use are reserved.

8. Licence to the Services

Subject to these Terms of Use, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Services for your personal or internal business purposes, in accordance with the Subscription plan you have purchased and these Terms of Use. You may permit your Authorized Users to access the Services under your Subscription. You may not use the Services to provide services to any third party, to evaluate any individual, or for any commercial purpose other than your own internal business use, unless you have entered into a separate written agreement with Miru Pulse.

9. Additional Terms

Access to certain optional or additional features of the Services may be subject to additional terms presented to you at the time of activation. If you do not accept additional terms, you may not access the corresponding feature, but you may continue to use the rest of the Services. Where additional terms conflict with these Terms of Use, the additional terms govern with respect to the specific feature.

10. Acceptable Use

You will, and will ensure that your Authorized Users will, use the Services only in accordance with these Terms of Use and applicable law. You will not (and will not attempt to, or authorize any third party to):

• circumvent or attempt to circumvent the geographic, age, or feature restrictions in these Terms of Use, including by use of a virtual private network, proxy, or location spoofing;

• submit content to the Services in breach of your representations under Section 5, including any conversation recorded, transcribed, or shared without the consent or notice required by applicable law;

• use the Services to generate or share insights about any identifiable individual for the purpose of influencing the conduct of others;

• use the Services to make or inform employment, hiring, firing, promotion, performance review, compensation, disciplinary, housing, credit, insurance, healthcare, or similar decisions about any person;

• use the Services to conduct surveillance or to monitor or evaluate any individual without their knowledge and consent;

• use the Services to stalk, harass, defame, threaten, or harm any person, or to upload content that is unlawful, deceptive, defamatory, obscene, infringing, or harmful to minors;

• use the Services to develop, train, fine-tune, or improve any artificial intelligence model, machine learning system, or competitive product or service;

• reverse engineer, decompile, disassemble, scrape, or attempt to derive the source code of the Services, or interfere with their servers, networks, or security measures;

• resell, sublicense, rent, lease, share account access with another person, or otherwise commercially exploit the Services in a manner not expressly permitted; or

• use the Services in any manner that violates applicable law, including export controls and sanctions, recording and wiretap laws, privacy laws, or consumer protection laws.

We may investigate suspected violations and take any action we consider appropriate, including suspending or terminating accounts, removing content, and cooperating with law enforcement.

11. Feedback

If you provide us with suggestions, ideas, or other feedback regarding the Services ("Feedback"), you grant Miru Pulse a worldwide, royalty-free, perpetual, irrevocable licence to use, modify, and exploit the Feedback for any purpose, without compensation or attribution to you. Feedback is not confidential. Except as prohibited by law, you waive any moral or author's rights in any Feedback.

12. Third Party Content, Websites, and Services

The Services may link to or integrate with third-party content, websites, or services, including transcription providers, human resources information systems, customer relationship management systems, calendar applications, and wearable device platforms ("Third-Party Services"). Miru Pulse does not endorse, control, or warrant any Third-Party Service. Your use of any Third-Party Service is subject to that third party's terms and privacy practices and is entirely at your own risk.

13. Disclaimer

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR COLLATERAL, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, RELIABILITY, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, AND THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. WE MAKE NO WARRANTY WITH RESPECT TO ANY THIRD-PARTY SERVICE OR ANY CONTENT ACCESSED THROUGH THE SERVICES. WE DO NOT GUARANTEE THE CONFIDENTIALITY OR SECURITY OF COMMUNICATIONS TRANSMITTED OVER PUBLIC NETWORKS. THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING QUEBEC AND CERTAIN U.S. STATES, DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES. IF THOSE LAWS APPLY, THE EXCLUSIONS ABOVE APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MIRU PULSE OR ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS (THE "MIRU PULSE PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR YOUR USE OF (OR INABILITY TO USE) THE SERVICES, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS OF USE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID MIRU PULSE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED CANADIAN DOLLARS (CAD $100). THE EXISTENCE OF MULTIPLE CLAIMS WILL NOT INCREASE THIS CAP.

If you are a consumer in Quebec or another jurisdiction that limits the exclusion of liability, the limitations in this Section 14 apply only to the maximum extent permitted by law.

15. Indemnification

You will defend, indemnify, and hold harmless the Miru Pulse Parties from and against any third-party claim, demand, loss, damage, or expense (including reasonable legal fees) arising out of or in connection with: (a) your or your Authorized Users' use of the Services; (b) your or your Authorized Users' breach of these Terms of Use, including the representations under Section 5 regarding recording, notification, and consent; (c) any violation of any law or the rights of any third party, including intellectual property rights, privacy rights, recording or wiretap laws, and rights against defamation, intrusion upon seclusion, false light, and appropriation of personality; or (d) any claim brought by any third party whose conversation, voice, or information was submitted to the Services without the consent or notice required by applicable law.

Your aggregate indemnification obligation under this Section 15 will not exceed the greater of (i) the total amounts you paid Miru Pulse in the twelve (12) months before the event giving rise to the claim, or (ii) ten thousand Canadian dollars (CAD $10,000), except that no cap applies to claims arising from your fraud, wilful misconduct, or violation of criminal law. Miru Pulse may assume the exclusive defence and control of any matter subject to indemnification at our cost, and you will cooperate with us.

16. Term and Termination; Survival

These Terms of Use commence when you first use the Services and continue until terminated. You may terminate at any time by deleting your account.

We may suspend or terminate your access at any time without notice if you breach these Terms of Use, misrepresent your location, engage in fraudulent activity, present a security risk, or where suspension or termination is required by law. For any other reason, including discontinuation of a feature or the Services, we will give you at least thirty (30) days' notice and a reasonable opportunity to export your Customer Data before termination takes effect. You may request export of your Customer Data at any time by contacting us at info@mirupulse.com, and we will provide your Customer Data in a commonly used, machine-readable format within thirty (30) days of your request.

The following Sections survive termination: 4 (Customer Data and Privacy), 5 (Use of the Services), 7 (Ownership), 9 (Additional Terms), 10 (Acceptable Use), 11 (Feedback), 12 (Third Party Content, Websites, and Services), 13 (Disclaimer), 14 (Limitation of Liability), 15 (Indemnification), 17 (Jurisdiction-Specific Terms), and 18 (General Provisions).

17. Jurisdiction-Specific Terms

If you are a resident of Quebec, the limitation of liability and warranty disclaimers above apply only to the maximum extent permitted by the Consumer Protection Act and other applicable Quebec law. You have additional rights under An Act respecting the protection of personal information in the private sector, as amended by Law 25, described in our Privacy Policy, including the right to be informed about and to contest automated decision-making about you. Any class action waiver does not apply where it would conflict with the Code of Civil Procedure.

If you are a resident of California, you have the rights described in our Privacy Policy under the California Consumer Privacy Act and the California Privacy Rights Act. Miru Pulse does not sell personal information for monetary consideration. To exercise your rights, contact us using the information in Section 19.

If you are a resident of another U.S. state that grants you specific privacy rights (including Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, among others), the rights and disclosures applicable to you are described in our Privacy Policy.

18. General Provisions

These Terms of Use are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflicts of laws principles. You consent to the exclusive jurisdiction of the courts of Ontario sitting in Toronto for any dispute arising out of or relating to these Terms of Use, except that we may seek injunctive relief in any appropriate jurisdiction to protect our intellectual property or confidential information.

To the maximum extent permitted by law, you and Miru Pulse agree that any dispute will be brought in an individual capacity only and not as a class, collective, or representative action, except where prohibited by law. Any claim must be filed within one (1) year after the cause of action arose, except where a longer period is mandated by applicable law.

These Terms of Use, our Privacy Policy, any order form or master subscription agreement entered into between Miru Pulse and a Customer that is an entity, and any additional terms accepted by you, constitute the entire agreement between you and Miru Pulse regarding the Services and supersede any prior agreements. If any provision of these Terms of Use is held to be invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver. You may not assign these Terms of Use without our prior written consent; we may assign these Terms of Use in connection with a merger, acquisition, financing, sale of assets, or by operation of law, provided the assignee assumes our obligations under these Terms of Use. It is the express wish of the parties that these Terms of Use be drawn up in English; c'est la volonté expresse des parties que la présente convention soit rédigée en anglais.

19. Contact

Miru Pulse Inc., Penetanguishene, Ontario, Canada. Email: info@mirupulse.com.

Privacy Officer: contact via the above email or phone.

For complaints regarding the handling of your personal information, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or, if you are a Quebec resident, the Commission d'accès à l'information at www.cai.gouv.qc.ca.

20. Apple App Store Additional License Terms

If the Services are provided to you through the Apple Inc. ("Apple") App Store, the following apply in addition to these Terms of Use:

• These Terms of Use are between you and Miru Pulse, not Apple. Miru Pulse, not Apple, is solely responsible for the Services and their content.

• You may use the Services only on an Apple-branded device you own or control.

• Apple has no obligation to provide any maintenance or support services for the Services.

• If the Services fail to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). Apple has no other warranty obligation; any other claims will be governed by these Terms of Use.

• Any claim related to product liability, regulatory non-conformity, or consumer protection is governed by these Terms of Use, and Apple is not responsible.

• Any third-party intellectual property infringement claim relating to the Services will be governed by these Terms of Use, and Apple is not responsible.

• You represent that you are not located in any country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

• Apple is a third-party beneficiary of these Terms of Use and may enforce them against you.

• If these Terms of Use conflict with Apple's Minimum Terms for Developer's End User License Agreement or App Store Terms of Service, the Apple terms govern to the extent of the conflict.

21. Google Play

If the Services are provided to you through Google LLC ("Google") via Google Play, you acknowledge that Google is not responsible for support services for the Services. If these Terms of Use conflict with the Google Play Developer Distribution Agreement, the Google Play Developer Distribution Agreement governs to the extent of the conflict.