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Terms of Service

Last updated: January 3, 2026

1. Acceptance of Terms

By accessing or using MiruPulse ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

MiruPulse is an emotional intelligence analysis platform that:

  • Analyzes meeting transcripts to identify emotional and communication patterns
  • Generates ROE (Return on Emotion) scores and leadership insights
  • Provides coaching recommendations for authentic leadership development
  • Tracks progress and trends over time
  • Integrates with third-party platforms (such as Zoom) to import transcripts

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in any conduct that we determine, in our sole discretion, to be inappropriate or harmful.

4. User Content

4.1 Your Content

You retain ownership of any transcripts, data, or other content you submit to the Service ("User Content"). By submitting User Content, you grant us a limited license to process, analyze, and store it solely to provide the Service.

4.2 Content Restrictions

You agree not to submit content that:

  • Violates any applicable law or regulation
  • Infringes on the rights of others
  • Contains confidential information you are not authorized to share
  • Is harmful, threatening, abusive, or harassing

4.3 Consent for Transcripts

You represent that you have obtained all necessary consents from participants in any conversations or meetings whose transcripts you submit to the Service.

5. Third-Party Integrations

The Service may integrate with third-party platforms (such as Zoom). When you connect these integrations:

  • You authorize us to access data as described in our Privacy Policy
  • You agree to comply with the third party's terms of service
  • You can disconnect integrations at any time
  • We are not responsible for third-party platform availability or changes

6. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the Service or servers
  • Reverse engineer or attempt to extract source code
  • Use automated means to access the Service without permission
  • Resell or redistribute the Service without authorization
  • Use the Service to compete with MiruPulse

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by MiruPulse and is protected by international copyright, trademark, and other intellectual property laws.

Our analysis methodologies, ROE scoring system, and linguistic marker frameworks are proprietary and confidential.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability of analysis results

Analysis results are provided for informational purposes only and should not be considered professional psychological, medical, or legal advice.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MIRUPULSE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits or revenue
  • Loss of data
  • Loss of business opportunities
  • Personal injury or emotional distress

Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless MiruPulse and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service or violation of these Terms.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Modifications to Service

We reserve the right to modify or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

13. Changes to Terms

We may revise these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

15. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through:

  1. Good faith negotiation between the parties
  2. Mediation, if negotiation fails
  3. Binding arbitration in accordance with the rules of the American Arbitration Association

You agree to waive any right to a jury trial or to participate in a class action.

16. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and MiruPulse regarding the Service and supersede all prior agreements and understandings.

18. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: legal@mirupulse.com
  • Website: https://mirupulse.com