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Privacy Policy

Last updated: January 3, 2026

1. Introduction

MiruPulse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emotional intelligence analysis platform and related services.

By using MiruPulse, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Name (if provided via Google Sign-In)
  • Profile picture (if provided via Google Sign-In)

2.2 Transcript Data

When you use our analysis features, we process:

  • Meeting transcripts you upload or import
  • Speaker information within transcripts
  • Analysis results and insights generated from your transcripts

2.3 Third-Party Integration Data

When you connect third-party services (such as Zoom), we may access:

  • Your user profile information from the connected service
  • Cloud recording transcripts (text only, not audio/video)
  • Meeting metadata (title, date, duration)

We only access data from meetings where you are the host or have explicit permission.

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our emotional intelligence analysis services
  • Generate ROE (Return on Emotion) scores and leadership insights
  • Identify communication patterns and provide coaching recommendations
  • Track your progress and trends over time
  • Send you service-related notifications
  • Improve our analysis algorithms and user experience
  • Respond to your inquiries and provide customer support

4. Data Processing

To provide our analysis services, we use third-party AI providers:

  • Anthropic (Claude) - For advanced linguistic analysis and insight generation
  • OpenAI - As a fallback for analysis processing

These providers process transcript data solely to generate analysis results. They do not retain your data beyond the processing session and are bound by data processing agreements.

5. Data Storage and Security

We implement industry-standard security measures:

  • All data is encrypted in transit using TLS 1.3
  • Data at rest is encrypted using AES-256
  • Authentication tokens are stored securely and encrypted
  • Our infrastructure is hosted on Google Cloud Platform with SOC 2 compliance
  • We use Firebase Authentication for secure user authentication
  • Access to production systems is restricted and logged

6. Data Retention

We retain your data as follows:

  • Account data: Retained until you delete your account
  • Analysis results: Retained until you delete them or your account
  • Integration tokens: Retained until you disconnect the integration

You can delete individual analyses or your entire account at any time through your account settings.

7. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service providers: With AI processing providers as described above
  • Legal requirements: If required by law or to protect our rights
  • Business transfers: In connection with a merger or acquisition (with notice)

8. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request your data in a portable format
  • Withdraw consent: Disconnect integrations at any time

To exercise these rights, contact us at privacy@mirupulse.com.

9. Third-Party Integrations

Zoom Integration

When you connect your Zoom account:

  • We access only transcript text from your cloud recordings
  • We do not access audio or video files
  • We only access recordings where you are the host
  • You can disconnect at any time, which stops future data access
  • Disconnecting does not delete previously imported analyses

10. Cookies and Tracking

We use essential cookies for:

  • Authentication and session management
  • Security (CSRF protection)
  • User preferences

We do not use third-party advertising or tracking cookies.

11. Children's Privacy

MiruPulse is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: privacy@mirupulse.com
  • Website: https://mirupulse.com