A Plain-Language Guide to Privacy at Miru Pulse

Last Updated: January 21, 2026

At Miru Pulse, we believe privacy shouldn't require a law degree to understand. This page explains in plain language what data we collect, how we use it, and how we keep it safe. For the full legal details, please see our Privacy Policy and Terms of Use.

Our Core Commitments

We measure engagement patterns, not conversation content.

We never sell your data.

We are not a surveillance tool.

Your data is encrypted at rest and in transit.

Understanding Our Terms

Encryption At-Rest

Protection for data stored on our servers. Even if someone gained access to our storage, they couldn't read your data without the encryption keys.

Encryption In-Transit

Protection for data as it travels between your device and our servers. This prevents anyone from intercepting your data while it's being transmitted.

Subprocessor

A third-party service provider that helps us deliver our platform (like cloud hosting or payment processing).

Client

An organization that has contracted with Miru Pulse to use our platform for their team or company.

Aggregate Data

Information that is combined and summarized at a team or organizational level, not tied to individual employees.

What Data We Collect

When your organization uses Miru Pulse, we may collect:

Account Information: Name, email address, and organization details for administrators.

Meeting Data: Data from integrated meeting platforms (Zoom, Microsoft Teams, Google Meet) as configured by your organization.

Usage Data: Information about how the platform is accessed and used.

The specific data collected depends on your organization's configuration and agreement with Miru Pulse.

What We Don't Do

We do NOT monitor meetings in real-time. No one at Miru Pulse is watching or listening to your calls.

We do NOT review conversation content. We analyze patterns, not what you said.

We do NOT generate individual performance scores. We provide team and organizational insights, not individual employee evaluations.

We do NOT report what you said to your employer. Your employer sees engagement insights, not conversation details.

We do NOT sell your data. Ever. To anyone.

We do NOT use your data to train AI models. Your data is used only to provide insights to your organization.

Who Has Access to What?

Within Your Organization

Designated Administrators: Can view aggregate dashboards and team-level insights as configured by your organization.

Individual Employees: Participate in meetings as normal. Access to personal insights depends on your organization's settings.

Within Miru Pulse

Customer Support: May access account information to help resolve support requests. Does not have routine access to meeting data.

Engineering Team: May have temporary, logged access to systems for maintenance purposes only. All access is tracked.

We use strict role-based access controls. The vast majority of Miru Pulse staff have no access to customer data.

How We Keep Your Data Safe

Our security program is designed in alignment with SOC 2 Trust Services Criteria:

Encryption: All data is encrypted in transit (TLS) and at rest (AES-256).

Access Controls: Role-based permissions and multi-factor authentication for all staff.

Secure Infrastructure: We use industry-leading cloud providers with rigorous security certifications.

Regular Testing: We conduct security assessments and vulnerability testing.

Incident Response: We have documented procedures for identifying and responding to security incidents.

Our Service Providers

Infrastructure & Services

We use trusted third-party providers for cloud hosting, user authentication, and AI-powered analysis. All providers meet enterprise security standards (SOC 2, ISO 27001) and are contractually prohibited from using your data for their own purposes, including AI model training.

Meeting Platform Integrations

When you connect Zoom, Microsoft Teams, or Google Meet, we access meeting data only as authorized through their official APIs. These integrations are optional and controlled by your organization.

None of our service providers use your data for their own purposes or to train AI models. Our AI analysis provider is contractually prohibited from training on customer data.

How Long We Keep Your Data

We retain data only as long as necessary to provide our services:

Account Information: Retained while your organization's account is active.

Meeting Data: Retained according to your organization's settings and agreement with Miru Pulse.

After Account Termination: Data is deleted within 90 days, except where retention is required by law.

Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

Access: Request a copy of the personal information we hold about you.

Correction: Request correction of inaccurate information.

Deletion: Request deletion of your personal information.

Withdraw Consent: Withdraw your consent for certain processing activities.

Complain: File a complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada.

Note: If you access Miru Pulse through your employer, please contact your employer first, as they control how the platform is used within your organization.

Questions?

We're happy to answer any questions about how we handle your data:

Miru Pulse, Inc., Penetanguishene, ON. Email: info@mirupulse.com. Phone: 705-305-2357.

For complete legal terms, please review our Privacy Policy and Terms of Use.